Managing Your Nol Card Without Internet

How to Check Your Balance via SMS, Vending Machines & Merchant Shops

For many commuters in Dubai, the Nol Card is an essential tool for accessing public transport (metro, buses, trams) and making small purchases at select stores. However, what happens when you need to check your balance but don't have internet access? If you're looking for a quick Nol Card Balance Check, there are several offline methods available, including SMS, vending machines, and participating merchant shops. This guide explains each option in detail so you can manage your card anytime, anywhere.

Dubai Metro Card

1. Checking Your Nol Card Balance via SMS

If you have a mobile phone but no internet, you can check your Nol Card balance via SMS.

Step-by-Step Instructions:

  1. Compose a new SMS in the following format:
    • For Silver, Gold, or Blue Nol Cards: Type BAL <Your Nol Card Number>
    • Example: BAL 1234567890
  2. Send the SMS to 7275 (the official RTA SMS service number).
  3. Wait for a reply—you'll receive an automated message with your remaining balance.

Important Notes:

✔ Your phone number does not need to be registered with the Nol Card system.

✔ Standard SMS charges may apply (check with your mobile provider).

✔ If you don't receive a reply, double-check:

  • The card number is correct.
  • You have sufficient mobile balance.
  • The SMS was sent to the right number (7275).

Person using smartphone

2. Checking Balance at Vending Machines & Ticket Offices

If you're near a metro station, bus station, or major transport hub, you can check your balance at:

  • Nol Card vending machines
  • Ticket offices (customer service counters)

How to Check at a Vending Machine:

  1. Tap your Nol Card on the card reader.
  2. Select "Check Balance" (or a similar option).
  3. Your current balance will appear on the screen.
  4. (Optional) Print a receipt for your records.

Alternative: Visit an RTA Ticket Office

  • If the machine isn't working, approach an RTA customer service desk.
  • Staff can manually check your balance and assist with top-ups.
Ticket vending machine

3. Checking Balance at Participating Merchant Shops

Many supermarkets, convenience stores, and retail outlets that accept Nol Card payments can also check your balance.

How to Request a Balance Check:

  1. Ask the cashier if they can check your Nol Card balance.
  2. Hand them your card—they will swipe/tap it on their payment terminal.
  3. The system will display your remaining balance.

Things to Keep in Mind:

✔ Some shops may charge a small fee (usually 1-2 AED) for balance inquiries.

✔ Not all merchants offer this service—look for stores with Nol Card payment signs.

✔ You can request a balance check even without making a purchase (though some shops may refuse).

Convenience store

4. Additional Tips for Managing Your Nol Card Offline

  • Set Up Auto-Top-Up at metro stations to avoid running out of balance.
  • Keep Track of Spending by noting down transactions if you frequently use your card.
  • Know Minimum Balance Requirements:
    • Dubai Metro gates require a minimum balance (e.g., 7.50 AED for one zone).
    • Buses & Trams also have minimum fare requirements.

Conclusion

Even without internet access, you can easily check your Nol Card balance using:

SMS
Vending Machines
Merchant Shops

By using these methods, you'll never be caught off guard with an empty card. For further assistance, visit an RTA customer service center or check their website when you regain internet access.

🚇💳